Terms + Conditions

Placing an Order Online
After placing your order online, please check your order confirmation to ensure that the right products have been ordered. Please make sure that you have provided the correct telephone number, address and e-mail address, so we can contact you to confirm your order and delivery date.

Payment
The full amount is payed when you place your order and we will immediately make your new furniture, in accordance with your requirements. Your online transaction is managed by Stripe, a secure and encrypted online payment provider.

Price Guarantee
You will be notified of all costs including delivery at the time of placing your order, there will be no hidden charges or fees.

Delivery of your Order
Before delivery, please ensure that the products can pass through door openings, staircases, etc. You can find the dimensions of all our products on our website. There will always be two people to deliver your furniture for all furniture orders. They will carry your new furniture into the first accessible room of your home and ask you to check the products and acknowledge receipt of correct delivery.

You will be contacted a number of days before your new furniture is delivered to arrange a delivery time that is suitable for you. At the day of delivery the driver will call you approximately 30 to 60 minutes before arrival to your home/office. Please note that after arranging delivery date and time if our delivery service is unable to make the delivery upon arrival, you will be charged for a new delivery. Our delivery service does not assemble furniture or remove any waste packaging.

Website Content
We aim to have all website information up to date and accurate at all times. However, if we do make a mistake we’ll try to resolve it as soon as possible, and if we spot that an error has affected your order we’ll do our best to let you know. When browsing our website the colours of products may vary depending on a few factors such as your display settings. Pictures and images on our website are for illustration purposes only. For an accurate description of any product and details of what is included with the product, please read the product description.

Product Availability
All products are subject to availability. In unforeseen circumstances and with or without notice we may have to stop selling products either temporarily or permanently. We will not be liable for any losses you sustain as a result of updating or modifying our website.

Security
Please make sure that your login details, password and all your other account details remain confidential at all times. If you know or suspect that the security of your account is at risk you should contact us.

Eligibility to Order Products
You can only purchase from Origineire if you are aged 18 or over and are a resident of the EU. You will need an active email address and a telephone number so that we can easily contact you. For certain products the age restriction is 25 years and proof of age will need to be presented.

Placing your Order
Your order counts as an offer to purchase goods from us. After placing your order, you will receive an Order Acknowledgement email. This contains details of the products you have ordered, the total cost of the order including delivery and an order number.

Order Fulfillment
We will endeavour to fulfill your order within the stated lead time. If your purchase is delayed we will advise you as soon as reasonably possible. In exceptional circumstances we may be unable to fulfill your order and in those situations you will be offered a full refund.

Payment
You can pay with all major credit and debit cards. We will take payment from your card at the time you place your order. Taking payment does not mean we have accepted your order and if for any reason we are unable to accept your order we will provide you with a full refund within 14 days.

Pricing
Unless otherwise stated all prices shown are inclusive of VAT and other applicable taxes. The product prices shown do not include the delivery fee, which will be added to your total order price.

Pricing Adjustments
We reserve the right to adjust prices, products and special offers at our discretion.

Pricing Errors
If we discover an error in our pricing we will inform you as soon as possible and you will then be given the option of cancelling or re-confirming your order at the correct price. If for any reason we are unable to contact you using the contact details you have provided we will treat the order as cancelled and notify you by email.

RETURNS + REFUNDS
Change of Mind – You have the right to cancel your purchase within 14 days when you order online and you will be fully refunded. You must notify Origineire that you wish to cancel, in writing by email or post, or by using the contact form on the Origineire website. This does not apply to bespoke, custom made products and products that cannot be returned for health or hygiene reasons.

Damaged Items – If items within packaging are faulty or damaged, please notify Origineire as soon as possible. Please keep any damaged products for Origineire to collect. We will always attempt to replace any damaged products. However if we are unable to do so we will refund you with the full amount you have paid for the products.