Our Delivery Service is facilitated by An Post and a third party professional service provider, however we’ll always remain your contact for any queries regarding deliveries.
Delivery Charges
Delivery charges are calculated combining weight, size and distance. Each product on sale has been allocated a delivery cost. Delivery costs are visible when you log into My Account and add products to your cart. If you are not logged in just add an address at checkout you will see the delivery charge before you place your order. You are charged for delivery at the same time you purchase a product. Deliveries are sent directly from the makers studio to your delivery address, so if you select products from a number of different makers you will be charged a delivery rate from each studio.
Delivery Dates
Each product has an allocated lead production time included in the production description for your reference. We endeavour to deliver your order within the lead time specified in the product description. Your order may include different products from around the country, this will involve separate deliveries from each product location. We will try our best to meet the delivery date, however there may be times where we are unable to do this and your confirmed delivery date will be different. We would advise you not to make any plans to accept your delivery, for example booking time off from work, until we have confirmed the date with you. If you will not be available, please request a different delivery date as soon as possible: contact us
Delivery Restrictions
Before the delivery, please ensure that there is sufficient access and space and that any corridor and doorway widths, staircases and lifts providing access are suitable for the delivery of your purchase. Please move fragile objects which could be damaged during the delivery, such as lights, vases, and pictures. Every effort will be made to deliver the products to your room of choice, provided it is safe and practical to do so. However, if delivery staff believe it is unsafe to deliver the products to this room, then an alternative room will be agreed with you where possible. If our delivery staff consider that delivery to the room of your choice is likely to cause damage to the products or to the property, they will let you know and record the concern on a delivery document. You can still accept the delivery but we will not be liable for any damage caused to the products or the property. Delivery staff will take reasonable care when delivering the products. Delivery staff are not permitted to and will not: remove doors, windows, door frames etc in order to complete the delivery. You must arrange this before the delivery takes place. Our delivery staff do not carry any specialised lifting equipment and will not unpack or assemble delivered products or remove any packaging. Delivery staff will not remove their footwear whilst making deliveries. If you are concerned about possible damage to flooring, please make sure you cover the flooring with protective sheets.
Our Liability
In the event of any unforeseen circumstances – such as lorry breakdown, traffic accident, major traffic delays or severe weather, we will do our best to contact you to rearrange an alternative delivery time slot or date. We will not be responsible for any losses – including loss of revenue, profits, anticipated savings, goodwill or business opportunity, or for any injury to your reputation, incurred due to a delay in delivery arising out of any cause beyond our control.
Important Information
If you provide us with incomplete, incorrect or inaccurate delivery information or instructions, we may cancel the delivery by giving you written notice. You are responsible for ensuring that you are available to accept delivery. If you are not, there must be an adult available who is capable of receiving delivery on your behalf, and you agree that we can rely on their instructions as if they were your own. Our delivery staff are not permitted to leave any products that have not been signed for. On delivery, you will be asked to examine the products, check the condition of the packaging and whether the correct number of packages have been delivered and be asked to sign the delivery document confirming this. If there are any issues, you should record this on the delivery document. Missing products will be re-ordered and damaged/incorrect products will be returned and replaced and delivered free of charge. This will not affect your legal right to notify us within a reasonable time at a later date if you find a defect in your products. If you refuse to sign the delivery document, this will be taken as refusal to accept delivery.
Damaged Items
If items within packaging are faulty or damaged, please notify the delivery driver who will seek to resolve this. If you notice any damage to items following delivery, please notify Origineire as soon as possible after delivery. Please keep any damaged products so that we can inspect it at a later date. If you dispose of any damaged products before we have had the opportunity to inspect them, then this will affect any claim. We will always attempt to replace any damaged products. However if we are unable to do so we will refund you with the full amount you have paid for the products together with any relevant delivery charges. Nothing in these terms affect your statutory rights.